Terms & Conditions
1). Only sold to buyers of legal drinking age at the place. 2). Please refer to Sovy app for items availability. 3). Buyers place purchase requests through Sovy platforms to overseas suppliers. If paid items are not available, Sovy offers replacement of same price and the same type or refund. 4). Regarding gifts and discount, Sovy reserves the final decision right. 5). Sovy checks condition of label, fill level and foil and will reflect to supplier if necessary. 6). Sovy does not guarantee the items are at their peak or at any state. Any bottle of over 10 years old may be already out of drink-window, please check reviews in prior. 7). It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery. 8). Refund is only available when valid receipt and complete bought product(s) is provided in 7 days of wines received and refund guarantee will only be applicable on wine or champagne below HK$750 (per bottle) and less than 10 years old. 9). Attention to buyer of bank-transfer, all item(s) are opened to public and will be sold out anytime. Item(s) will not be reserved until full amount of payment received. If item sold out when full payment confirmed, we shall credit full amount of the item in Sovy Coins. You are advised to settle the payment and send us transaction evidence ASAP. 10).If any quality related issue please send email to user-service at sovy.wine or talk to us from Sovy app. 11).Sovy reserves the right to amend the Terms and Conditions without prior notice. 12).Sovy offers free delivery service to all home or office addresses on Hong Kong Island, in Kowloon and in the New Territories. (Please refer to SF express Refrigerated Delivery Service service area) 13).For orders within Macau, a minimum delivery charge in unit of HK$120 per order will apply for 6 bottles. 14).Delivery fees are subject to our final confirmation at time of order. Sovy reserves the right for any price adjustment, due to unforeseen fluctuation without prior notice. We apologize for any inconvenience caused. 15).If the item is out of stock, customer can choose to receive refund through original payment method (credit card, FPS or HSBC transfer) or Sovy Coins. Once the Sovy Coins are issued to customer, customer can not request reimbursement of Sovy Coins in other forms. 16).Sovy shall not liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control. 17).For cancel of overseas orders, a charge of HK$85 or 20% per bottle is applied whichever is higher. 18).For each 750ml bottle we provide fee storage of 2 weeks once bottled arrived HK warehouse and storage fee of HK$30 per month per bottle is applied then. 19).Sovy reserves the right to cancel any orders prior to delivery at Sovy's discretion in the event of any pricing error or any ambiguity concerning product details including images. 20).In case of any dispute, our determination shall be final.
【Adjustments on Delivery Arrangement】
SF-express cold chain has adjusted minimum order quantity of to-door pickup and delivery time, therefore Sovy have the following operational adjustments (Effective from 5 August 2020): 1. 2-day delivery for in stock wine is suspended. Customers ,who want to order in stock wines, can choose either pick up at Shatin Galleria in Fotan or wait util our regular shipment delivery period. 2. The delivery time may be extended until 21:00 with no preference timeslot arrangement. Customers will be contacted prior to the delivery by Refrigerated Delivery Services (B2C) Team, delay may occur if SF is unable to reach customers to confirm delivery times. Sovy staff will remark customer’s time and date preference on delivery note, but the actual delivery time is upon courier’s call confirmation. 3. If customer wants to delay to receive the wines 2-3 days after our regular delivery period, please remark during checkout or contact us through Whatsapp (+852 66448354), such that we can arrange the shipout prioirity.